At Florist Tooting Bec, we pride ourselves on delivering the freshest flowers to every doorstep and business in the Tooting Bec area. As your trusted local florist, we guarantee that every bouquet and arrangement arrives vibrant, fragrant, and fresh. We are dedicated to providing you with exquisite blooms and exceptional service, ensuring you’re delighted with every order.
If your flowers or arrangements arrive damaged or not in optimal condition, please let us know as soon as possible. We understand the disappointment of receiving less-than-perfect flowers and are committed to making it right. To help us resolve the issue swiftly, kindly provide a clear photo of the damaged flowers and the original packaging on the day of delivery. This allows us to verify the issue and process your replacement or refund efficiently.
Our flowers are hand-selected daily and expertly arranged to ensure maximum freshness. We guarantee that our flowers will look their best for a minimum of 5 days from delivery, provided they are cared for according to our recommended guidelines. These tips are included with every order to help you enjoy your flowers as long as possible. Should your blooms not meet our freshness standards within this window, please reach out with images and order details so we can address your concerns promptly.
Your satisfaction is at the heart of what we do. If you receive flowers that are unsatisfactory due to damage on arrival or fail our freshness guarantee, we offer the following options:
We ask that claims for refund or replacement be made within 48 hours of receiving your flowers for damage-on-arrival cases, and within the 5-day freshness window for longevity concerns.
We value every customer and continuously strive to improve our service. If you wish to raise a complaint or provide feedback regarding your experience with Florist Tooting Bec, please contact our customer service team with your order details, a summary of the issue, and any supporting photos if relevant. We investigate all complaints thoroughly and aim to respond within two working days. Our dedicated team will work with you to find a resolution that leaves you feeling valued and satisfied.
Florist Tooting Bec is proud to serve local households and businesses, bringing fresh flower arrangements to our community every day. Our experienced florists and friendly staff believe every delivery should exceed expectations. Thank you for trusting us with your floral needs and giving us the opportunity to brighten your special moments. Your satisfaction and confidence in our flowers are our top priorities.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
