Florist Tooting Bec – Online Flower Delivery Terms & Conditions

Introduction

Welcome to the official Terms & Conditions for online flower orders placed through Florist Tooting Bec. By purchasing from our website, you agree to comply with and be bound by the following terms regarding the sale and delivery of fresh flowers and related products throughout Tooting Bec and surrounding areas. We encourage every customer to read these carefully before placing an order for delivery, as these terms are designed to ensure a successful and smooth flower delivery experience.

Definitions

Throughout these Terms & Conditions, the following terms shall be defined as:

• "Florist Tooting Bec": Refers to our website, business, and its representatives offering flower deliveries.
• "Customer": The person or company placing an order for flower delivery.
• "Products": Refers to flowers, plants, bouquets, and any related items available for sale from Florist Tooting Bec.
• "Website": The online platform used by customers to place orders for delivery.

Order Process

Customers residing in Tooting Bec and nearby locations can place orders for flower delivery through our online platform. The order process includes:

• Browsing our current selection of bouquets, arrangements, and gifts specifically hand-crafted for online flower delivery in Tooting Bec and surrounding areas.
• Selecting the desired product(s), entering accurate delivery details, and adding any personalisation or special instructions.
• Reviewing your order carefully before proceeding to checkout to confirm the delivery address, recipient information, and requested delivery date.
• Agreeing to these Terms & Conditions during the checkout process. By confirming your order, you acknowledge consent to these terms as they apply to all flower deliveries across Tooting Bec and its local area.
• Receiving an order confirmation on successful payment submission. This confirmation signifies Florist Tooting Bec's acceptance of your order for processing and dispatch at the requested time.

It is the customer's responsibility to provide complete and precise information to facilitate a prompt and accurate online flower delivery to recipients in Tooting Bec.

Delivery Policy

Florist Tooting Bec delivers flowers daily throughout Tooting Bec and selected neighbouring areas. As part of our service:

• We strive to deliver all orders on your specified date, though this may occasionally be affected by unusual circumstances such as transport disruptions or extreme weather in Tooting Bec or nearby regions.
• For same-day delivery requests, orders must be placed before the designated cut-off time stated on our website.
• If no one is available to receive the flowers at the address, our drivers will attempt to leave your order with a neighbour or in a secure location, with a note left for the recipient where possible. In some situations, a re-delivery fee may apply.
• It is the customer’s responsibility to ensure the delivery details provided (recipient's name, address, and contact information) are correct and complete. Florist Tooting Bec does not accept liability for missed or late deliveries arising from inaccurate or incomplete instructions.

Florist Tooting Bec does not guarantee delivery at specific times unless such arrangement has been expressly confirmed in advance and the necessary fee paid, if applicable.

Payments

All payments for flowers and related products must be made in full at the time of ordering. Our website accepts major credit and debit cards, as displayed in the checkout process. Please note:

• Orders will not be fulfilled or processed until full payment is received and verification is complete.
• All prices for bouquets, arrangements, and delivery charges are stated in GBP and include VAT where applicable.
• If your payment is declined or fails for any reason, your order for online flower delivery in Tooting Bec will not be processed and you will be advised accordingly.

Cancelations and Amendments

We understand plans change, and at Florist Tooting Bec, we aim to accommodate reasonable requests whenever operationally possible.

• Customers wishing to cancel or amend an order must contact us promptly and no later than 24 hours before the requested delivery date. This allows time to halt preparation or dispatch.
• Any orders that have already been prepared or are out for delivery (typically from early morning on the date requested) cannot be cancelled or refunded.
• If a refund is approved, funds will be returned using the original payment method within 7 working days.
• No cancellation fee will be charged provided the request is received within the specified notice period.
• We reserve the right to refuse amendments that cannot be facilitated due to late notice or product availability.

Please consider the perishable nature of fresh flowers when requesting changes to your order.

Substitutions

Occasionally, certain flowers or foliage may not be available due to seasonal factors or supply chain issues affecting Tooting Bec and the wider region. In such cases:

• Florist Tooting Bec reserves the right to substitute flowers, foliage, or packaging with comparable materials of equivalent value and style to maintain the integrity of your chosen bouquet or gift.
• Every effort is made to preserve the overall appearance, size, and quality of the design selected for delivery in Tooting Bec.
• If a major change is necessary, we may contact you for approval wherever possible.

Liability

Florist Tooting Bec accepts liability for proven losses arising directly from our negligence regarding preparation or delivery of your flowers. However:

• We are not liable for delivery failures or delays resulting from incorrect or incomplete delivery information supplied by the customer.
• We are not liable for circumstances beyond our reasonable control, including but not limited to severe weather, traffic, strikes, or force majeure incidents affecting delivery to Tooting Bec or surrounding areas.
• Florist Tooting Bec shall not be responsible for loss, damage, or deterioration of products after successful delivery to the address specified by the customer, including if left with a neighbour or in a safe place due to recipient unavailability.
• Liability for breach of contract or negligence is limited to the value of your order. We do not accept responsibility for indirect, consequential, or business losses, either in contract or tort.

Returns and Refunds

Should you be dissatisfied with your order, please contact us within 24 hours of delivery with details of your concerns and supporting evidence if available. Refunds or replacements may be offered where products arrive damaged, fail to meet description, or are otherwise not delivered in acceptable condition for the purpose of flower gifting in Tooting Bec and the local area. Decisions are made at our discretion and in accordance with UK consumer rights.

Product Images and Descriptions

Images and descriptions featured on our website are provided for customer guidance and represent typical product appearance for online flower deliveries in Tooting Bec. Minor variations may occur due to seasonal flower availability or design interpretation by our florists. Any such differences will not affect the overall value or aesthetic of your order.

Customer Obligations

By placing an order, you agree that:

• You are at least 18 years of age and legally capable of entering into binding contracts.
• All information provided is correct, up to date, and sufficient for the accurate processing and delivery of flowers in Tooting Bec or the recipient's location.
• Your use of our Online Flower Delivery service for Tooting Bec must not be for any illegal or unauthorised purpose.

Data Protection and Privacy

Florist Tooting Bec collects and processes customer data only for the purpose of fulfilling flower orders and providing delivery services throughout Tooting Bec and neighbouring areas. We do not sell or share your personal information with third parties, other than where necessary for the execution of your online flower delivery. For more details, please refer to our Privacy Policy.

Governing Law and Jurisdiction

All contracts for sales and services created by online flower orders from Florist Tooting Bec are governed by and construed in accordance with the laws of England and Wales. Disputes arising from these Terms & Conditions, or from online flower delivery or services within Tooting Bec, are subject to the exclusive jurisdiction of the courts of England and Wales.
These terms extend to all customers based in or ordering for recipients across Tooting Bec and surrounding areas, and shall apply as appropriate regardless of where the order was placed within the UK.

General

• Florist Tooting Bec reserves the right to amend these Terms & Conditions at any time. Updates will be effective immediately once posted on our website. It is recommended that customers review this page before placing an order.
• Should certain clauses or provisions within these Terms be found invalid or unenforceable, those portions will be deemed severed and the remainder shall continue in full force and effect.
• No waiver or relaxation by Florist Tooting Bec of any provision or right under these Terms shall be deemed a further waiver of any subsequent breach or right.

Thank you for choosing Florist Tooting Bec for your online flower deliveries across Tooting Bec and nearby locations. Your satisfaction and the successful arrival of your floral gifts are at the heart of our business.